AirAsia had made a breakthrough by removing the Fuel Surcharge not so long ago.
And recently AirAsia announced about something that they proud of!!
BUT . . . . .
But seems to be in order to save their budget, may be they had cut down the Customer Service department as well.
I had send many enquiry and complaint to their customer service email but seems to be none of them were entertain at all.
Cheap is cheap, but I hope that AirAsia able to maintain those good customer service quality that they used to have before this.
And recently AirAsia announced about something that they proud of!!
BUT . . . . .
But seems to be in order to save their budget, may be they had cut down the Customer Service department as well.
I had send many enquiry and complaint to their customer service email but seems to be none of them were entertain at all.
Cheap is cheap, but I hope that AirAsia able to maintain those good customer service quality that they used to have before this.
posted by Dragon City at
Sunday, June 28, 2009
6 Comments:
Personally i prefer low prices to good customer service. :) I can get good customer service elsewhere with the money saved.
Cut down to basics, airlines are just a means to go from point A to point B.
By
Bengbeng, at 8:16 PM
I still got MAS anytime because of the comfortable seats and all, besides it's getting as cheap as AirAsia as well!
By
YChien, at 8:25 PM
Bengbeng, yes, I agreed with your point. But that is apply when everything goes well. When something happen during your trip from point A to B, then good customer service come into the picture. Believe me. = )
Chien, yeah, the price war actually benefit us all. = p
By
Dragon City, at 10:05 PM
I agree with Chien =)
Customer service is important in the airline industry, especially regarding lost luggages etc. Without good customer service, something like this would be a total nightmare.
By
Ihsan Khairir, at 12:33 AM
seriously i dont really mind muchy bout their customer service...
i would prefer cheap fees! haha
By
annant, at 10:18 AM
Ihsan, that is what I'm talking about. Same channel. = p
By
Dragon City, at 11:33 PM
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